Privacy Policy

CodesWave is a software studio based in Islamabad, Pakistan. For privacy questions, email info@codeswave.com or call +92 343 8788662.

Contact and booking: When you use our contact form, email, phone, or Calendly booking link, we may collect your name, email address, phone number, company, subject, message, and other details you choose to share about your project.

Live chat: If you consent to functional cookies and use the tawk.to chat widget on our site, tawk.to may collect your name, email (if provided), chat messages, and technical data such as IP address and browser information, as described in tawk.to’s own privacy policy.

Analytics and hosting: If you consent to analytics cookies, we use Google Analytics 4 to collect aggregated usage data (for example pages visited, approximate location, device/browser type, and referral source). Our hosting provider may also keep standard server logs (such as IP address and request timestamps).

We use contact, chat, and booking information to respond to inquiries, schedule calls, prepare proposals, deliver services, and improve our website and client experience.

We use analytics (when enabled) to understand how the site is used and to improve content and performance. We do not sell your personal information.

We rely on third-party tools to operate this website. They process data on our behalf or as independent controllers under their own policies:

Google Analytics (Google LLC) — site analytics, only after you accept analytics cookies. See Google’s privacy policy and analytics terms.

tawk.to — live chat and related notifications, only after you accept functional cookies. See tawk.to’s privacy policy.

EmailJS — delivery of messages submitted through our contact form to our inbox.

Calendly — scheduling for “Book a call” and related booking pages. See Calendly’s privacy policy.

Website hosting / CDN providers — serving the site and storing related logs.

These providers may process data outside Pakistan (including the United States or EU). Their use of data is governed by their terms and privacy notices in addition to this policy.

Our site uses essential cookies and similar technologies required to operate the website. Non-essential cookies for Google Analytics and the tawk.to chat widget load only after you give consent through our cookie banner.

You can Accept all, Reject non-essential, or save custom preferences. You can change your choice anytime via Cookie settings in the site footer, or from our Cookie Policy page. You can also control or block cookies through your browser settings. Blocking analytics or chat cookies may limit our ability to measure traffic or offer live chat.

For categories, providers, and how to update your choice, see our Cookie Policy.

We keep personal information only as long as needed to respond to inquiries, manage client relationships, improve the site, or meet legal obligations. Chat transcripts, form submissions, and analytics data may also be retained by the providers above under their retention settings.

We apply reasonable technical and organizational measures to protect data, though no method of transmission or storage is completely secure.

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you, or to object to certain processing. To make a request, email info@codeswave.com. We will respond within a reasonable timeframe.

For data held only by a third-party tool (for example a chat transcript in tawk.to or a Calendly booking), we may need to coordinate with that provider or direct you to their privacy controls.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision.